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Frequently Asked Questions
What is Broadband Wireless Internet? Wireless Broadband is SEI’s wireless high-speed Internet access service. It uses Fixed Wireless technology to provide an "always-on" connection. Because SEI’s Wireless High-Speed Internet does not use your existing phone line, you can be surfing the Net and talking on the phone at the same time!
Who can get SEI’s Wireless High-Speed Internet?
Fixed Wireless technology does have some restrictions such as distance from the SEI Wireless Point-of-Presence and "line of sight" requirements.
Call 888-200-8077 for your free sight survey. The technician conducting the test will leave the site survey results at your location when completed.
What essentials are necessary for Wireless Broadband Internet?
You will need to have an Ethernet Network Interface Card (NIC) installed in your computer. SEI can sell and install this card onto your pc if you do not already have one. You will also need a Wireless subscriber unit, router and antenna, which will be provided by SEI. The Wireless subscriber unit, router and antenna will remain the property of SEI when the customer accepts SEI's installation of equipment terms and conditions agreement.
What is the minimum PC System Configuration?
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Pentium 133 MHz or faster processor (or equivalent)
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Windows 98, ME, NT 4 (w/ SP3 or higher), 2000 or XP
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RAM: 64 MB
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50 MB free space
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Ethernet Card (10baseT or better)
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CD ROM Drive
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Original Windows Media CD
What is the minimum Macintosh System Configuration?
What equipment will SEI install at my location?
SEI will install a Wireless Subscriber Unit, Router and antenna at your location. The actual location of the mounted hardware will vary depending on your location. A Category 5 cable will be run from the antenna into the Wireless Subscriber Unit. This cable will connect to your Ethernet card in your computer or existing network hub. The antenna must be in a location that has visibility to the SEI Wireless Access Point. When you have a site survey done, the technician will discuss the installation options with you. We strongly suggest that customers have Virus protection software.
Will SEI send a technician to my house for installation?
Yes. After a successful site survey has been done and you subscribe to the service, SEI will schedule a time for a technician to install the wired modem and antenna. Rescheduling may be necessary in the event of inclement weather.
Can I host Internet Services on my Wireless Connection?
SEI strictly prohibits the hosting of Internet service (e.g., web site, DNS, FTP, E-mail) via a wireless connection.
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