Management - Frequently
Asked Questions (FAQs)
What is network
Network management is the
reasonable and nondiscriminatory enforcement of network usage
policies and the management of bandwidth use and capacity. Network
management includes congestion- and security-protocol-management.
While maintaining its network, SEI Communications
is also promoting the dynamic benefits of an
open and accessible Internet. So, the broadband experience of SEI
Communications' customers will
generally not be impacted by the industry-standard network management
techniques used by SEI Communications.
Which parts of the
network does SEI Communications manage?
SEI Communications manages
only the portion of the network that begins on the outside of the
customer's home up to the point where the internet traffic is handed
off to the public network. SEI Communications does not control the
equipment inside the customer premise such as routers, computers,
application software, and inside wire, which can affect the
performance of the broadband service. SEI Communications also does
not control the operation of specific websites that may slow down
during busy periods or the overall performance of the public
Why does SEI
Communications manage its network?
manages its network in order to provide the
ultimate broadband Internet service to its customers. SEI
that bandwidth and network resources are not infinite and must be
reasonably confined. In order to bring you the best possible
broadband Internet experience, SEI
network management policies that limit network congestion and delay
while ensuring that all Internet content is treated equally and is
not unlawfully blocked or degraded. SEI Communications' network
management practices are intended to protect the network, and SEI
Communications' customers, from network congestion, threats to the
network, security attacks, viruses and spam. SEI Communications
manages its network in a way that is
transparent and nondiscriminatory.
How does SEI
Communications manage its network?
has policies in place to ensure that
customers are able to access the lawful Internet content of their
choice, run the Internet applications of their choice and to promote
the continued development of the Internet. SEI Communications'
network management practices are nondiscriminatory,
application-neutral, and minimally intrusive. SEI Communications
may use one or more of the following industry
standard techniques to manage its network. This list is not
network to identify congestion, security breaches, malware or damage
to the network;
traffic to relieve congestion;
Additions or upgrades
to increase network capacity;
Acceptable Use Policy, Terms and Conditions of Service, and/or
Service Agreements against customers abusing the network;
protocols to ensure authentication of customers;
to customer's for identifying and reporting spam, viruses, firewall
issues, and phishing schemes;
from harming the network; and
Thwarting denial of
practices are a necessity to guard against harmful threats to the
network such as network congestion, security attacks, excessive spam,
and viruses. Reasonable network management practices ensure that you
will have the best possible broadband Internet experience.
Communications' network management impact my online experience?
uses reasonable network management tools and
practices that are minimally intrusive to its customers and are
consistent with industry standards. In accordance with SEI
Communications' policies, Terms and Conditions for Service, Broadband
Internet Acceptable Use Policy ("AUP"), and the Internet
Service Agreement, Customers have agreed to comply with all current
bandwidth, data storage, and other limitations on SEI Communications'
Broadband Internet services. Thus, SEI Communications' tools and
practices will generally impact only users that have violated the
terms of SEI Communications' policies, AUP, Terms and Conditions for
Service, or the Internet Service Agreement. Users are also more
likely to experience an impact on online experience during peak
periods where congestion is prevalent.
What can I expect if I
am in violation of SEI Communications' policies, Terms and Conditions
of Service, the Broadband Internet AUP or the Internet Service
If you, the customer, are
in violation of any of the foregoing, the impact to your online
experience may include, but will not necessarily be limited to, any
one or all of the following:
notification by SEI
you are in violation of the company's policies, terms and conditions
or agreement and given a reasonable timeframe in which to take
removal or blockage
of material that has resulted in the violation including, but not
limited to, illegal content;
suspension or delay
of the delivery of email if deemed excessive;
filtering of Internet
termination of your Broadband Internet service account;
Customers could also
experience longer download or upload times or slower web surfing.
Will I be suspended
from the network if I use certain applications?
reasonable network management tools and practices do not discriminate
between applications. They are application-agnostic. Thus, SEI
Communications will not manage its network congestion or security
protocols based on applications being used by its customers on the
SEI Communications' broadband Internet service. SEI Communications'
network management is based on current network conditions and the
aggregate amount of bandwidth being used by customers.
How will I know if my
account is suspended because of a violation of SEI Communications'
policies, Broadband Internet AUP, Terms and Conditions of Service or
Generally, you will have
received a notification from SEI Communications
that you have committed a violation and would
have been given a period of time during which to take corrective
action. If, however, your violation persists, you will discover that
you are unable to access the Internet through SEI Communications'
Broadband Internet service. You will be unable to surf the web or
conduct online activities.
What should I do if my
account is suspended?
If your account is
suspended, you should contact SEI Communications
and follow SEI Communications' instructions
for reinstating service.
Does SEI Communications
discriminate against particular types of applications or content?
No. SEI Communications
does not manage its network based on online
protocols, activities or applications that a customer uses. Rather,
SEI Communications' network management practices focus on current
network conditions and the aggregate amount of bandwidth being used