What is Customer Proprietary Network Information(CPNI)?
The term “customer proprietary network information” is defined by federal statute to mean: (i) information that relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service subscribed to by any customer of a telecommunications carrier, and that is made available to the carrier by the customer solely by virtue of the carrier-customer relationship; and (ii) information contained in the bills pertaining to telephone exchange service or telephone toll service received by a customer of a carrier.
Under federal law, you have the right to, and we have the duty to protect, the confidentiality of your CPNI. SEI Communications will not use your CPNI unless we first obtain your express “opt in” consent. For example, without such consent we will not use CPNI to market services not provided by SEI Communications, and will not share your CPNI with third parties.
There are situations, however, when we may use CPNI without your consent, in a manner consistent with applicable law, to: (i) initiate, render, bill, and collect for our services; (ii) market services among the categories of service to which you already subscribe; (iii) provide inside wiring installation, maintenance, and repair services; (iv) provide maintenance and technical support for our services; (v) protect our rights and property, and protect users of our services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, these services; and (vi) provide any inbound telemarketing, referral, or administrative services for the duration of a customer-initiated call.
Further, after providing you with the required notice and opportunity to “opt out,” we may use your CPNI, in a manner consistent with applicable law, to market additional communications-related services to you and conduct surveys in order to improve our service offerings.
SEI Communications is committed to ensuring that only properly authorized individuals are able to access CPNI for legitimate purposes. This includes ensuring that any request by a “customer” to access CPNI is valid and properly authenticated, in accordance with applicable law and industry best practices. In general, our internal policies and procedures are designed to ensure that CPNI is not released to unauthorized individuals.
As a company, we are vigilant in our efforts to protect your CPNI. However, should we become aware that your CPNI has been accessed without proper authority, we will take swift action to fully document and address such unauthorized access and provide appropriate notice.
What types of information does SEI Communications collect?
Whether you are communicating with SEI Communications or using a SEI Communications service, SEI Communications may collect two types of information: personal information and non-personal information. "Personal information" refers to information that is particular to you, such as, your name, address, phone number, fax number, and e-mail address. "Non-personal information" refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used or call record details.
How do we collect information from you?
SEI Communications may collect information from you through communications such as via the web, or by phone, email or mail delivery, or through the services provided to you as the customer.
You may visit our site without divulging any personal information; however, there are areas of this site that might require personal information in order to contact SEI Communications directly, specifically, when registering e-mails, obtaining remote access, and contacting online technical support.
Information may be collected in the following ways:
How is your personal information used?
- Browsing our site
- IP addresses may be collected for the purposes of system administration, to gather broad demographic information, and to monitor the level of activity on our site.
- Information may be collected regarding the referring URL, which browser you used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
- E-mails may be sent by the customer to SEI Communications on this website. SEI Communications may retain the information in any e-mail that you send to us, such as your name, e-mail, address, or telephone number.
- Broadband Internet Service
- SEI Communications may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the customer's, or SEI Communications', overall service levels.
- During communications with SEI Communications for service support, we may also access information about your customer premise equipment such as computers and wireless modem devices or other device settings to provide customized technical support or to install specific applications or services for your use.
- SEI Communications reserves the right to access broadband traffic from individual accounts for the purposes of general maintenance and management of the network, as well as upon request by law enforcement officials.
- Provision of Information by Third Parties
- SEI Communications may obtain credit information about you from third parties when you purchase products or services from SEI Communications.
SEI Communications uses your information in connection with delivering its products and services to you. SEI Communications may also use the information supplied in order to personalize portions of your service. Some of these personalized services are made available directly by SEI Communications, while others may be offered by its content partners. In addition, SEI Communications analyzes and evaluates customer preferences, comments, and criticisms of its offerings in order to make improvements to the present and future versions of the individual service.
SEI Communications may use personal information it collects to provide you with information or samples that you have requested. In addition, we may use the non-personal information we collect to provide you with a better service experience in the future. SEI Communications does not rent, sell or trade your private information to any non-affiliated third party.
With whom do we share your information?
Unless you request otherwise, we may share certain personal or non-personal information with our affiliated companies with whom we have established business relationships.
SEI Communications will never willfully disclose individually identifiable information about its customers to a third party without first receiving that customer's permission unless SEI Communications believes in good faith that the law requires it, or to protect the rights or property of SEI Communications.
How does SEI Communications protect your personal information?
SEI Communications takes reasonable precautions to protect your personal information against unauthorized access by requiring employees to use secured access authentication and passwords to obtain customer information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information via Internet transmission. While we have made significant efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.
SEI Communications takes special care to protect the safety and privacy of young people using its services. SEI Communications does not knowingly collect information about children. SEI Communications believes that children should get their parents' consent before giving out any personal information. SEI Communications encourages parents and legal guardians to participate in their child's experience using SEI Communications' services. Children should always ask a parent for permission before sending personal information to SEI Communications.
How does the customer provide consent?
SEI Communications is committed to providing customers with opportunities to control how SEI Communications uses customer information about them. Further, customers can express a preference not to be called for marketing purposes. Customers may also opt out of our direct mailings and other service marketing programs. A customer may indicate a change in such preferences at any time by contacting SEI Communications customer service.
Ordinarily, SEI Communications will only share individual customer information with persons or entities outside the company to assist us in the provision of services to which the customer subscribes, or as required by law or to protect the safety of customers, employees or property. We do not use third-party marketers, nor do we share access to individual customer information derived from the provision of SEI Communications telecommunications services with other companies interested in marketing other services to our customers – and we would not do so without the consent of the customer. SEI Communications is committed to ensuring that customer information is not used without the knowledge and permission of our customers.