|June 19, 2013 01:04 PM EDT
What is Email?
How secure is email?
What is my email address?
How do I address email?
Why can't I download my email?
Why is there a delay on my email delivery?
Why can't I get attachments?
I don't want to requote the message when I reply..what do I do?
Why do I get an error when I try to access Webmail
Q: What is Email?
A: Email is a communication medium that uses the connections of the
Internet to pass messages back and forth between Internet users. In order
to use email, you must have a "mail browser" which is included in both
Internet Explorer and Netscape. Check the "Help" menu on whichever software
browser you are using. The "help" menu usually allows you to search by
topic and is very helpful in explaining the various commands available
The mail browser is available to you once
you make the connection to your Internet server and click on the "mail"
icon in the browser window.
Mail is received from other servers and
each message is appended to YOUR mail file in the order in which it was
received. When your PC establishes a connection to the server, it asks
for any mail which matches your userid. The server then sends the COMPLETE
file to your PC where is it broken down into separate email messages by
the email software on your PC. The file on the server is deleted once
the PC acknowledges receipt.
|Q: How secure is email?
A: Email is NOT to be considered "secure" at all. If you don't want
something possibly broadcast to the world, then DON'T send it. Our server
is secure, but unfortunately we can't guarantee EVERY other server on the
Internet that your email might go through to get to it's intended destination.
Transactions on the other hand, can be considered secure, if the "key"
in the lower left hand corner of the Netscape screen is "unbroken".
Q: What is my email address?
A: Your email address is your assigned userid, i.e. firstname.lastname@example.org.
I.E. to get mail your sender should address it to email@example.com.
If you use any other name in your mail browser
other than your assigned email name, your messages will reject. Please
make sure your address matches the format stated above. NOTE: when sending
mail to another user on our server, it is NOT necessary to put @seidata.com
in the address.
Q: How do I address email?
A: When sending email to another user on seidata, all you need put
in the "address" box is the users name.
If you attempt mail to ANY user with a space
in the address, it will reject. If you attempt to mail with your return
email id other than your firstname.lastname@example.org, it will reject.
When sending email to a user on another
server, you must use the form username@machinename. If you wanted
to send email to a user name test100 at aol.com, you would address it
Q: Why can't I download my email?
A: Either one of two things is wrong. If you get a message that the
POP 3 server has timed out, and when you look at the information bar along
the bottom of your mail browser and it has stalled while downloading messages
(i.e. it says "downloading 3 of 50"), it is probably because there is
a message in the mail file that is of excessive size (i.e. message 3 in
this example). If this is the case, you can do one of two things:
1. Contact Tech Support and have them delete the offending message in
the mail file.
2. Wait until the large messages downloads. If you choose this option,
DO NOT pound the "Get Mail" keys, or any other keys. Just be patient and
wait. The message will eventually be downloaded to your PC. The time it
takes is related to the speed of your computer and the speed of your modem.
It is recommended that you NOT send very
large files via email. This medium was not designed for this type of activity.
An acceptable limit would be a maximum of 50K bytes (this would be equivalent
to 125 8.5x11 inch pages). Some sendmail routines limit the size of files
they will accept. This limit is arbitrary and set by the administrator
of each server.
In addition, if this is the case, please
contact the sender and advise them that the file they attempted to mail
to you is too big. You can then use ftp to download the file if you still
need it. (See FTP elsewhere in this FAQ).
If you just can't seem to log in, check
that the email address in your options settings is correct. (Select Options,
Mail and News Preferences, and check the Servers and Identity tabs.) On
the SERVERS tab, the Incoming and Outgoing SMTP server name must be mail.seidata.com.
The POP3 name must be your userid. On the IDENTITY tab, "Your Email" must
be your email@example.com.
Q: Why is there a delay on my email delivery?
A: Once an email is sent from your PC to our server it is put into the "queue" for delivery. At that time, the system attempts to "lookup" the domain name, i.e. it attempts to translate the domain name into an IP address in order to make the connection to the distant server. If the server can make the translation the process proceeds and the email is sent
to whatever server the address "lives" on . Typically, there is no way
to know exactly how the message will be routed. Each server the message
goes through to connect to the "end" server, has its own "sendmail" routine
and timings. Depending on how many "jumps" the message makes, and what
status the timers are set at on each "jump", it may take more than a day
or two to deliver. In some cases, a server can get the message and then
go out of service before the message is sent. This in turn adds to the delay.
Usually though, delivery is "instantaneous", but NOT always and this is never
If an immediate connection cannot be made
to your destination, the message is left in the mail "queue" and a resend
is attempted every 30 minutes for up to 5 days. After 4 hours, you will
be automatically sent an "informational" message that the mail cannot
be sent. Please do NOT resend the message! At the end of the 5 day period
of time, if the message is still not sent, the server is configured to
delete the message, on the assumption that the message will never be delivered
due to incorrect addressing or some other permanent error.
Occasionally, the name to IP address translation cannot be made because of problems with the Domain Name Service that does the translations. There can be problems within the definitions for the receiving domain, or that domain may be out of service for many reasons.
Q: Why can't I get attachments?
A: As a general matter, we do not recommend sending attachments.
This is because not all Internet users are running the same types of Browser
software, and more specifically, attachments are used to send viruses
and trojans. There are differences between the software as to what comes
equipped within it. In addition there are so many different types of files
that not all browsers have the appropriate "plug-ins" to handle all types
of extensions. If you must send pictures, try to stick with .gif or .jpg
formats. Most browsers automatically open these types of graphics files.
If you must include data other than what you type by hand, then open a
file that contains the data, "select all" and copy/paste the information
into your email. Try to keep your emails a "reasonable" size. Sending
pictures via email is not nearly as efficient as using the "ftp" facility
(see elsewhere on this page for information on ftp).
|Q: I don't want to requote the message
when I reply...what do I do?
A: If you have a tendency to overquote in your Email replies, thereby
making messages nearly unreadable after they have been back and forth a
few times , there are a several things you can to clean them up and save
bandwidth. Go to your Netscape mail reader, Options|Mail and News Preferences|Composition,
uncheck the "automatically quote messages" block. Then, when sending a reply,
if you just MUST quote the previous text, click Quote while in the reply
mode and edit out all but what's necessary.
|Q: Why do I get an error when I try to
A: If you get the error message "No username provided, cannot proceed."
when trying to login to the Webmail interface, it is probably because you
have disabled your "cookies". Webmail requires "cookies" to be enabled.
In Netscape go to Edit/Preferences/Advanced and set the option.
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